Frequently Asked Questions

How do I submit maintenance requests, and do you offer 24/7 emergency maintenance?

For non-emergency maintenance, you can submit a request anytime through our online resident portal. We also provide 24/7 emergency maintenance for urgent issues. If you’re experiencing an emergency, please call our office and select the emergency option so we can assist you right away even after hours.

What features and appliances come with the apartment?

Apartment homes at The Melville include energy-efficient appliances, washer and dryer connections, and walk-in closets, with select homes offering wood-burning fireplaces and furnished options.

Are utilities included in the rent?

Utilities are not included in the rent at The Melville. Residents are responsible for electric, internet, and cable, and typically pay a separate, usage-based charge for water, sewer, and trash that is billed through the community each month.

What amenities does The Melville offer?

Melville offers two resort-inspired pools, a fully equipped 24/7 fitness center, dog park, and clothes care facilities.

Where is The Melville located?

The Melville is located at 11201 E Lake Highlands Dr, Dallas, TX 75218.